Frequently Asked Questions
- How do I purchase Footessentials goods online?
- What are your payment options?
- How much is postage and packing?
- How long does delivery take?
- What happens if an item I have ordered is out of stock?
- Can I track my order?
- What is your returns & exchange policy?
- What online security measures do you take?
- How can I contact you if I have a question about an order or product?
- Tax information
- How are Essential Oils applied?
- Can I use Essential Oils if I suffer from diabetes?
- Can any of your Essential Oils be used on broken or open skin?
- Can I use Essential Oils if I have skin allergies or asthma?
- Are there any contradictions from the use of Essential Oils with any prescribed medications or conditions?
- Can 'Warm that Sole' Essential Oil be used with severe circulatory problems?
- If I have used 'Ditch that Itch' Essential Oil for athletes foot how long after the infection has cleared do I need to keep using the oil?
- Is it necessary to file the nail surface before and whilst using 'Nourish that Nail' Essential Oil?
- Is it necessary to use a pumice stone or emery before applying Banish that Blotch' Essential Oil to a site?
- Can I use the Essential Oils if I like the smell and the feel of them even if I have no condition to treat?
What online security measures do you take?
SECPay (our online Payment Provider) offer a range of tried and tested security verification and anti-fraud services. SECPay were one of the first PSP's in the UK to offer AVS (Address Verification) and CV2 (secure code) authentication protocols as part of the standard payment interface.
All SECPay payment interfaces are Secure Sockets Layer (SSL). Your personal information is automatically encrypted before being sent over the Internet. (You should note that the device you use to connect to the internet must be equipped with Microsoft Internet Explorer 4 (or later) or Netscape Navigator 4 (or later) in order to use this technology.).
We are aware that you may be concerned about the privacy and confidentiality of your personal information, including credit card and delivery address information. Therefore, we have taken precautions to ensure that this information is safe and secure. If you are registered with us or register at the point of any purchase, your online account information is protected by a password chosen by you.